VIRTUAL ASSISTANT SERVICES
TELEPHONE ANSWERING SERVICE
MSUI VIRTUAL MANAGEMENT SERVICES – YOUR KEY TO SUCCESS
Management Services Unlimited, Inc. (MSUI) is a main provider of Professional Telephone Answering Services and Virtual Office Assistants. From receptionist duties, to appointment scheduling and order taking, rest assured that your business is handled politely and efficiently.
WHY IS ANSWERING SERVICE IMPORTANT?
THE BENEFITS OF USING VIRTUAL ASSISTANT SERVICES
Maintaining profitability in the business world comes first to those who are capable of change effectively. Getting the right people, effectively utilizing human resources, product awareness and cost reduction are just a few of the many options for the entrepreneur to remain competitive. Delegating your tasks to MSUI Virtual Assistants means you can pay more attention to your money generating efforts while reducing your costs. Our team of Virtual Assistants are Bachelor’s degree graduates with extensive real world experience in occupations such as Medical and Dental Assisting, Coding, Billing, Bookkeeping, Real Estate, Paralegal and other Administrative tasks. We will match our Virtual Assistant’s strengths in line with your needs. Though tasks are done remotely, we strive hard to make you feel that our VAs are on site at work. End of the day accomplishment reporting is a must.
OUR VIRTUAL ASSISTANTS ARE REQUIRED TO MEET THE FOLLOWING CRITERIA:
Bachelors Degree in Business Administration or any related course
Excellent customer skills, research capabilities, business and tech savvy
Professional, intelligent, and respectful
Gets the job done period with no excuses, results oriented
Well screened and vouched by reputable employers
GENERAL LIST OF VIRTUAL ASSISTANT TASKS BUT NOT LIMITED TO THE FOLLOWING:
Transcription and Data Entry
Proof reading and Editing
Creating and organizing electronic files
Email, Calendar, Scheduling, Appointments
Answer phones, forward calls, follow-up, answer questions concerns from customers about products and services
Organize meetings in person or virtually using messaging platforms
Write professional scholarly letters on your behalf
Scan/PDF documents and email as attachments
Social Media Marketing
Training of New Virtual Staff
TELEPHONE ANSWERING SERVICES
Customers who go through a series of automated messages and eventually end up going to voicemail, is most likely not coming back. Customer service is about a real live person answering customer calls. MSUI provides businesses live answering services, every single vital call is to be accounted for and addressed to the proper person. This means you and your staff can't miss even a single call each and every second of the day!
WHY IS ANSWERING SERVICE IMPORTANT?
During lunch breaks, holidays, employee leaves, sick days, business trips, or any reason for employee day offs, your business will be operating seamlessly with our help. A large portion of customers hang up and call your competition when their call reaches your voicemail. MSUI Virtual Answering services resolves this problem for your business. Monitoring of call transaction and forge an integrated report to be transferred to concerned authorities. You can spend less of your valuable time answering and screening calls. Our service can help you to focus on more income generating and productive tasks.
OUR TELEPHONE ANSWERING SERVICES INCLUDE:
Live operators answer your Customer's Calls
Provide phone answering service during lunch breaks
Receive phone calls after operating hours Mondays - Saturdays; Sundays when necessary.
Patch Calls (We connect you to your caller)
Travel Assistance e.g. flight and hotel booking
Emergency Elevator phone monitoring
Employee call off line
Call Routing and Transfer
Monthly Submittal of call logs for reference.