• 773-673-5544 or 708-377-0739

Virtual Assistant Services

Real Estate and Secretarial Tasks

  • Email Management/Filtering
  • Setting up Autoresponders
  • Booking Client Appointments
  • Following up with Customers (sending thank you and other reminder emails)
  • Receptionist Duties (answering occasional calls)
  • Calendar Management
  • File Management (organizing files using Dropbox etc)
  • Database Building (e.g. updating email or contact list on your CRM)
  • Research on certain topics for blogposts, newsletters or others
  • Personal errands (purchasing gifts for loved ones / family members)
  • Hotel and Flight Booking
  • Transcription (transcribing voicemail, video or audio, podcasts etc)
  • Taking down minutes of meetings
  • Creating basic reports (reports on weekly tasks, deliverables, sales)
  • Preparing Slideshows (Powerpoint Presentations)
  • Liaison between you and other team members
  • Recruitment (source for other team members like writers or graphic artists)
  • Expedite incoming client inquiry
  • Pursue collection on certain accounts
  • Communicate with various institutions/providers for accreditation purposes
  • Set-up Social Media Accounts (Facebook, Twitter, Linkedin, Youtube)
  • Manage and update Social Media Accounts
  • Manage your Blog (Basic WordPress Skills)
  • Publish posts on your Blog (content you provided)
  • Filter and reply to comments on your blog
  • Answering support tickets (with the use of Zendesk)
  • Blogging and blog commenting (to increase links to your site)
  • Participating in discussion forums or message boards (more promotion!)

  • Client / Customer Support Tasks

  • Receive calls and respond to schedule, deploy, deliver product or service for customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Explain inquiries about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation (customer retention)
  • Inform customer of deals and promotions
  • Sell products and services (Cross Selling)
  • Answer high call volumes with the use of computer infrastructure
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from reports and scripts
  • Handle changes in policies or renewals

  • General Billing Support Tasks

  • Receive and sort incoming payments
  • Manage account status and balance, ensure correctness of records
  • Issue bills, receipts and invoices
  • Assume the responsibility of receiving and sorting incoming payments with attention to credibility
  • Manage the status of accounts and balances and identify inconsistencies
  • Issue and post bills, receipts and invoices
  • Check the validity of debit accounts
  • Update accounts receivable database with new accounts or missed payments
  • Ensure all clients remain informed on their outstanding debts and deadlines
  • Provide solutions to any relative problems of clients
  • Write thorough reports on billing activity with clear and reliable data

  • We are also offering completely customized Virtual Assistant Package that will suit your needs.


    MSUI Virtual Assistant

    Management Services Unlimited, Inc.

    10522 S Cicero Ave #407, Oak Lawn, IL 60453
    Call us: 773-673-5544
    or 708-377-0739
    E-mail us: info@managementserv.com